Terms & Conditions
These conditions are the terms & conditions that apply to the booking of a room at the hotel, along with the provision of by us of any services. These conditions set out your and our legal rights and responsibilities.
RESERVATIONS
In order to avoid any misunderstandings regarding reservations, the following are our terms and conditions of trading. All reservations are accepted on the basis of these terms and conditions.
When booking an activity or experience with one of our recommended suppliers, you will be entering into an agreement with that supplier and will be bound by their terms and conditions. We shall not be responsible for their safety standards, quality or delivery of the event or experience or any loss or damage suffered as a result.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
Making a Reservation
All reservations made at the hotel are held on an option basis until the hotel receives confirmation.
You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay unless a parent or guardian is also staying in the hotel
Confirmation
In order to confirm a reservation, a debit or credit card is required as a guarantee. We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
Deposits
The hotel reserves the right to require payment of a deposit to a predetermined amount, as specified at the time of reservation to secure all bookings. In the event that a cancellation fee needs to be implemented, the deposit becomes non-refundable and will be set against the cancellation fee. The balance will be charged to the credit card used to guarantee the booking.
Pre-authorisation
On arrival at the hotel, guests may be required to provide a credit/debit card for pre-authorisation which will be the equivalent to the total amount outstanding for the accommodation. The pre-authorisation is not a charge, and no funds will be debited from your account until your departure. For further details about pre-authorisations please ask at reception or call the hotel prior to arrival.
Cheques
Cheques and travellers’ cheques are not accepted as payment.
Passports
All non-UK travellers must present a passport on arrival to Reception
Bedroom Cancellation Policy
Fully flexible with free cancellation up to 4pm, 3 days before arrival. After this the full stay will be charged. No deposit needed, simply provide a credit/debit card to secure your reservation with a pre-authorisation taken ahead of arrival for card validation.
If you decide to shorten your stay you must inform us 3 days before arrival. Otherwise, you will be charged for the full stay.
Cancellation Policy - Advance Purchase
Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.
Cancellation Policy - Booking Provider
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.
Our right to cancel
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
- You do not pay us when you are required to do so; or
- you breach the contract between us in any way; or
- You have previously breached the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
(a)if you have already paid for your room, we will refund your payment to you; or
(b)if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
Rates
All rates quoted are inclusive of 20% VAT.
We make details of Rates including, where applicable, promotional Rates and other special offers available on the Hotel website, at the Hotel reception and/or by email or post.
Additional charges may apply for other Services including, but not limited to, [car parking, meals, drinks, room service, use of wireless internet access, leisure, fitness or entertainment facilities or activities, use of any function or other rooms, or any other equipment, services or facilities]. We will inform you of Rates payable for such additional Services on request when you arrive at the Hotel.
We may alter any of our Rates without prior notice but if the Rate of any Service increases between the time when you make a booking and the date when the booked room accommodation or other Service is to be provided, any increase in the Rate will not apply to your booking.
Group & Multiple-night Bookings
N.B room nights are: number of rooms x number of nights (e.g. 6 rooms x 3 nights = 18 room nights).
10 – 20 room nights in total
Fully flexible with free cancellation up to 4pm, 14 days before arrival. After this the full stay will be charged. No deposit needed initially, simply provide a credit/debit card to secure your reservation with the full payment taken 14 days before arrival.
4+ rooms per night or 20+ room nights in total
Payment for the full stay is required at the time of booking to secure your reservation or contracted under our Group Terms & Conditions. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.
CHILDREN
Children of all ages are welcome to stay at the hotel and infants (aged 0 - 2) stay for free. Children (aged 3 - 16) will be on the same rate (e.g. bed & breakfast) as the adults on their reservation.
RESTAURANT RESERVATIONS
Meals are not included in the room price.
If you or any of your party or guests have any special dietary requirements, you should inform us of them in advance of your arrival. We will use all reasonable endeavours to accommodate those requirements and, where this is not possible, tell you that we are unable to do so.
YOUR OBLIGATIONS
You must not:
- be threatening or abusive to any of our team before, during or after your stay;
- smoke anywhere inside the hotel premises. This includes the smoking of e-cigarettes.
- engage in any unlawful activity during your stay;
- [bring any pets into specified food rooms within the hotel, with the exception of assistance dogs;]
- bring any potentially dangerous or hazardous materials or equipment onto the hotel premises;
- remove, damage or destroy any hotel property;
- use any of the technology provided by the hotel to download or access any unlawful or obscene material.
If you or your group cause damage or loss of any kind to the Hotel, other guests or their property, you as the Guest who is making the booking will be responsible for that damage or loss and you shall be liable to pay to us on demand the amount required to make good or remedy such damage or loss.
If you or your group caused damage to the Hotel, other guests or their property, or otherwise breach any of these terms or conditions, we reserve the right to:
- cancel your reservation with immediate effect and (if appropriate) require you to leave the Hotel;
- restrict access to the Hotel;
- remove your items from the room and the Hotel, disposing of such items in the event that you do not collect them within 7 days of removal;
- retain all sums paid by you and/or charge you the full amount of your reservation;
- refuse future reservations from you and/or refuse you entry or accommodation to the hotel.
CHRISTMAS & NEW YEAR'S EVE
A non-refundable deposit of £500 is required to secure the reservation with full pre-payment by 1st November for both our Christmas package and New Year package. In the unfortunate event you have to cancel your confirmed booking after 1st November, the full package rate will be charged. With this in mind, we do strongly suggest that you take out holiday insurance.
BLACK FRIDAY GIFT VOUCHERS
These terms and conditions ("Terms") apply to the usage of vouchers issued by [Andrew Brownsword], hereinafter referred to as "the Company." By redeeming a voucher, you agree to abide by these Terms and any additional instructions or restrictions provided with the voucher.
Validity Period
This voucher is valid from January 1st 2025 until March 27th 2025 subject to availability. Please note that this offer is not valid on special event dates, including but not limited to Bank Holidays.
Applicability
Vouchers can be redeemed against full-priced food items only. They are not applicable to any other products or services offered by the Company.
Non-Stackable Offer
This voucher cannot be used in conjunction with any other special offer, discount, or promotion unless explicitly stated otherwise by the Company.
Redemption
To redeem a voucher, please present it to our staff when making your purchase. The voucher will be applied to the total cost of the eligible food items in your order.
No Cash Value
Vouchers hold no cash value and are not transferable or refundable. They may only be used as a means of redemption for specified full-priced food items during the valid period.
Lost or Stolen Vouchers
The Company is not responsible for lost or stolen vouchers. Treat your voucher as you would cash, as replacements will not be issued.
Alterations and Cancellation
The Company reserves the right to alter or cancel this voucher offer at any time without prior notice. In the event of cancellation, all unredeemed vouchers will become void.
Compliance with Terms
By redeeming a voucher, you acknowledge and accept these Terms and agree to comply with them. Failure to adhere to these Terms may result in the invalidation of the voucher.
GENERAL
We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice which is available here (click link for further details).
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If you are a non-business customer, you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We shall not be in breach of these Conditions, nor shall we be liable for any delay in performing, or failure to perform, any of our obligations under these Conditions if such failure or delay results from event, circumstances or causes beyond our reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, fire, flood, storms, earthquakes, acts of terror or any other event that is beyond our control.
If we breach these terms and conditions for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
loss of income, sales or revenue;
loss of business;
business interruption;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of reputation and/or goodwill; or
wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation.
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer, you and we both agree that the courts of England and Wales will have [non-exclusive jurisdiction] over any claim arising from, or related to, your reservation. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at the hotel.
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
Complaints
We always welcome feedback from Guests and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our Services or any other complaint about the Hotel or any of our staff, please raise the matter with the hotel General Manager who can be contacted at the Hotel by post ABode Glasgow, 129 Bath St, Glasgow, G2 2SZ, phone 0141 221 6789, or email at info@abodeglasgow.co.uk.
Contact Information
For any inquiries or concerns related to voucher usage or these Terms and Conditions, please contact info@brownswordhotels.co.uk.